Offering Respect, Dignity & Support

Treating every person with respect — especially the ones who need it most.

Officers describe what it means to be the light, support people on their worst day, and treat everyone with dignity.

Common Questions

Quick answers drawn from the voices on this page.

What does it mean to be "the light in the dark" for people you serve?

Courtney Anderson describes an inmate she simply listened to at a low moment. Months later she received a letter thanking her: "I was struggling. You were there for me and gave me the proper information I needed, and you treated me like a human." She kept the letter to this day. Watch: Being the Light in the Dark: The Power of Listening →

How do officers treat people they encounter on their worst day?

With intention. One deputy sums it up: "To treat each person with dignity and respect and try to solve their problem, there is nothing more rewarding than being able to do that for other people." Watch: More Than Just Patrol: Finding Your Role on the Force →.

Is there room for kindness in this profession?

Very much room. One deputy puts it plainly: "the people that we need in this profession that are driven to help others and protect others." Watch: A Career in One Word: Fulfillment →.

How do bilingual officers close a gap in their community?

Adriana Cardenas speaks Spanish and has been told repeatedly what a difference it makes: "It's a blessing that you're able to help people out these days and translate when needed." Watch: Breaking Down Barriers & Helping Our Community — Why I Serve →

What does treating people with dignity look like on a call?

It looks like eye contact, using someone's name, explaining what will happen next, and remembering that the person in front of you is probably having their worst day. Watch: Law Enforcement: Treating Every Human with Respect →.

Does treating people with dignity really change outcomes?

Officers in these videos say yes — de-escalation, cooperation, and long-term trust all start with the way you speak to someone in the first thirty seconds. Watch: Being the Light in the Dark: The Power of Listening →.

Full transcripts

Every voice on this page, in their own words.

Transcript: Step Up & Serve America — Why We Serve

When I look back at my service and my careers, I look back at helping people, letting them know I'm there for you. Criminal justice always piqued my interest, so I went to the King County Sheriff's Office and it was fantastic it was a sense of family and cohesiveness that I had never felt before. I grew up as in a poor house at the bottom entry point of the sheriff's office. I worked my way all the way from there, all the way up. I'm telling you that if I can do it, anybody can do it and I did not have a very good respect for law enforcement growing up, and I wanted to change that mindset, how minorities, how the black community see law enforcement we can make some changes if we work together and to treat each person with dignity and respect and try to solve their problem. There is nothing more rewarding than being able to do that for other people those are the people that we need in this profession that are driven to help others and to protect others we welcome any type of background. If you seek this career, we're gonna provide you with all the tools and resources in order to be extremely successful and do more things than you could ever think of. I remember going to an accident scene once it was a car full of people. Um, one of the occupants was in really bad shape. I helped reassure them that things were gonna be okay. Six months later, I remember running back into this person they stopped by to say thank you, and that impact is why we do this job. What do you want to do really at the end of the day, because, you know, we're just not patrol. We're not the SWAT team. We're just not narcotics we have a correctional division you know, we have a civilian staff and there's support staff, and there's a lot of different things that we do if they weren't there supporting us, then we could not be out on the street to serve other people. 20. Plus years later, I'm still with this fantastic profession and it is an absolute privilege to serve my community and my county we are building something that is something more than just what we do on a daily basis. Stop being a follower. Be a leader. I hope you join the team and stop up and serve this is where you belong we need people just like you. Thank you.

Transcript: Step Up & Serve — Why I Chose Corrections

It's worth serving the community it is worth being the light. It's worth being that positive role model to show them that we're the good guys my aspiration in life really is to help out in any way that I can. That's why I chose this line of work and actually being a part of it is honestly pretty amazing. I am the court officer. I'm actually specialized in the medical department. I work in booking. Making sure the inmates are always safe we take care of all their needs our corrections unit, it's a great career we looking for great people to be part of that. It's definitely the place you wanna start. 'cause it'll teach you how to talk to people, how to deal with people you have a lot of time to talk to these inmates. Get an inside of how these people struggle on a day to day basis. I like to treat everyone with respect, their human beings at the end of the day, we. Have different programs just within a jail, classes that kind of just benefit them to get back out there and turn things around. Obviously, we're correctional officers for a reason. There's a duty to at least try to better these inmates. Stepping up is taking initiative that is the best way that I can. Help. I speak Spanish. I can help people who do not speak English when they need help the most, touches me. <Laugh>. There was a letter stating that, Hey, I was very appreciative of what you've done for me. I was struggling and you treat me like a human the jail here at least, is very much family-like. It's not like you coming in, you working a hard job on your own you have people there that's gonna help you succeed you kind of create a family and I think it's a great thing, especially us ladies we definitely can make a difference. A lot of females think, oh, I can't do this. I'm one of the smallest people. <laugh> in the jail. I have no problem. People take me serious when I talk. It's not a detention center, it's a correctional facility. It's the understanding of where we fit in in a bigger picture. It's a rewarding career, just like the military. It's being able to put that uniform on every day. Feeling proud of. Yourself. I know in the past few years, things have just been a little ugly. It's a lot of backlash on officers now, but. I'm here as one, as a representative to let you know that I am not discouraged, I am encouraged. Hey, somebody gotta be the first step and changing that backlash and make it more positive. Going into corrections is definitely something I would recommend. I'm proud to be there, proud to be working, proud to be serving. You. Never know this might be the one thing you wanna do for the rest of your life this might help you go to the next step of what you wanna do in your life. I hope you join the team. I hope you join the team and step up and serve. I hope you join our team and step up and serve you never know until you try. Right. Thank you.

Transcript: Why I Joined Law Enforcement

When I look back on my service and my careers, I look back at helping people. I grew up in a poor house at the bottom entry point of the sheriff's office. I worked from there all the way up. I'm telling you that if I can do it, anybody can do it. And I did not have a very good respect for law enforcement growing up, and I wanted to change that mindset, how minorities, how the black community see law enforcement and. To treat each person with dignity and respect and try to solve their problem. There is nothing more rewarding than being able to do that for other people. Those. Are the people that we need in this profession that are driven to help others and protect others. We welcome any type of background. If you seek this career, we're gonna provide you with all the tools and resources in order to be extremely successful and do more things than you could ever think of. I remember going to an accident scene once one of the occupants was in really bad shape. I helped reassure them that things were gonna be okay. Six months later, I remember running back into this person. They stopped by to say thank you, and that impact is why we do this job. 20. Plus years later, I'm still with this fantastic profession. And it is an absolute privilege to serve my community and my county. I hope you. Join the team and stop up and serve. This. Is where you belong. We need people just like you. Thank you.

Transcript: Law Enforcement: Treating Every Human with Respect

It's worth serving the community. It is worth being the light. It's worth being that positive role model to show them that we're the good guys. My aspiration in life really is to help out in any way that I can. That's why I chose this line of work and actually being a part of it is honestly pretty amazing. I am the court officer. I'm actually specialized in the medical department. I work in booking. Making sure the inmates are always safe. We take care of all their needs. Our corrections unit, it's a great career. We looking for great people to be part of that. You. Have a lot of time to talk to these inmates, get an inside of how these people struggle on a day to day basis. I like. To treat everyone with respect. They're human beings at the end of the day. We have different programs just within the jail classes that kind of just benefit them to get back out there and turn things around. It's not a detention center, it's a correctional facility. It's the understanding of where we fit in in a bigger. Picture. I know in the past few years, things have just been a little ugly. It's a lot of backlash on officers now, but. I'm here as one, as a representative to let you know that I am not discouraged. I am encouraged. You never know. This might be the one thing you wanna do for the rest of your life. This might help you go to the next step of what you wanna do in your life. I. Hope you join the team. I. Hope you join the. Team and step up and serve. I hope you join our team and step up and serve.

Transcript: The Benefits of Serving: Bringing Closure to Victims

When you have a conclusion to a case that brings a, a victim the closure that they deserve to have, you're gonna get the best enjoyment out of this no matter what is going on because you recognize and you will go away knowing that I had a positive impact on a person's life today, and that's the best reward you can receive because the Detectives Division, that's what we're here for.

Transcript: Breaking Down Barriers & Helping Our Community — Why I Serve

Something I love is I am bilingual, so I speak Spanish. I can help people who do not speak English when they need help the most. I've had some of them tell me, you know, "It's a, it's a blessing, you know, that you're able to help people out these days and translate when needed." Touches me.

Transcript: The Reality of Being a School Resource Officer

The biggest compliments that I ever get is kids saying they wanna be just like me when they grow up. I'm the school resource officer, and they love playing tag with me and love asking questions about all my gear. Or like, "How do I become a law enforcement officer? What do I need to do?" And I tell them it is an amazing job. I love my job. You know, I wouldn't trade it for the world.

Transcript: Being the Light in the Dark: The Power of Listening

There was an inmate who was kind of struggling with trying to get information. I was just one of the ones that was just willing to listen and kind of just assure him. Months later, there was a letter that was sent out to the Peoria County Sheriff's Office stating that, "Hey, I was very appreciative of what you'd done for me. I was struggling. You were there for me and gave me the proper information I needed, and you treated me like a human." And I was able to keep that letter, and I still have it to this day. It's just a reminder for me that there's broken people there, and, I mean, it's up to us to kind of just be that light for them. I hope you join the team and step up and serve.

Transcript: The Smallest Acts of Kindness: How Law Enforcement Steps Up

There was one time where there was a couple and they had two kids. They were being kicked out of the house by some other family members, and we actually all came up with enough money, put this family in a hotel, and I think about three or four months later, he's like, "Man, what you guys did for me really changed my life. It really uplifted me, and it helped my kids get baths and food that night." You know, you can see the difference that you make. It's something that I love. There can be definitely tough days, but it's super, super rewarding. I hope you join the team and step up and serve.

In their own words
It's just a reminder for me that there's broken people there, and it's up to us to kind of just be that light for them.
A voice from the field — Being the Light in the Dark: The Power of Listening
I can help people who do not speak English when they need help the most.
A voice from the field — Breaking Down Barriers & Helping Our Community — Why I Serve
It's worth being the light. It's worth being that positive role model.
A voice from the field — Law Enforcement: Treating Every Human with Respect
When you have a conclusion to a case that brings a, a victim the closure that
A voice from the field — The Benefits of Serving: Bringing Closure to Victims
The biggest compliments that I ever get is kids saying they wanna be
A voice from the field — The Reality of Being a School Resource Officer